Terms of Service

Last updated: 29 August 2025

1. Introduction

These Terms of Service ("Terms") govern your use of services provided by Glitter Mount Accounting Services ("we", "us", "our") located at 42 Victoria Street, London SW1H 0TL, United Kingdom. By engaging our services, you agree to be bound by these Terms.

2. Services Provided

We provide professional accounting services including but not limited to:

  • Bookkeeping and accounting services
  • Tax preparation and planning
  • VAT registration and returns
  • Company formation and compliance
  • Financial consultancy and advice
  • Payroll services
  • Management accounting

3. Client Responsibilities

3.1 Information Provision

You agree to:

  • Provide complete, accurate, and timely information
  • Maintain proper records and documentation
  • Respond promptly to our requests for information
  • Inform us immediately of any material changes to your business

3.2 Compliance

You are responsible for:

  • Compliance with all applicable laws and regulations
  • Ensuring the accuracy of information provided to us
  • Meeting all statutory deadlines and requirements
  • Implementing our recommendations appropriately

4. Our Responsibilities

4.1 Professional Standards

We will:

  • Provide services with professional competence and due care
  • Maintain professional indemnity insurance
  • Comply with applicable professional standards and regulations
  • Keep your information confidential

4.2 Service Limitations

Our services are subject to:

  • The accuracy and completeness of information you provide
  • Current UK laws and regulations
  • Professional standards and ethical requirements
  • The specific scope of work agreed upon

5. Fees and Payment

5.1 Fee Structure

Our fees are based on:

  • Time spent on your matters
  • Complexity of work required
  • Level of staff involved
  • Urgency of deadlines

5.2 Payment Terms

  • Invoices are payable within 30 days of issue
  • Interest may be charged on overdue amounts
  • We may suspend services for non-payment
  • Advance payments may be required for certain services

6. Confidentiality

We will maintain strict confidentiality regarding your affairs, subject to:

  • Legal and regulatory disclosure requirements
  • Professional body obligations
  • Court orders or statutory powers
  • Anti-money laundering regulations

7. Data Protection

We process your personal data in accordance with:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • Our Privacy Policy
  • Professional confidentiality requirements

8. Limitation of Liability

8.1 Professional Indemnity

Our liability is limited to the amount recoverable under our professional indemnity insurance policy, currently £2,000,000 per claim.

8.2 Excluded Losses

We exclude liability for:

  • Indirect or consequential losses
  • Loss of profits or business opportunities
  • Losses arising from your failure to provide information
  • Third-party claims against you

9. Termination

9.1 Termination Rights

Either party may terminate this agreement by giving 30 days' written notice.

9.2 Immediate Termination

We may terminate immediately if:

  • Fees remain unpaid after formal demand
  • You fail to provide necessary cooperation
  • Professional conduct rules require termination
  • We identify conflicts of interest

9.3 Post-Termination

Upon termination:

  • All outstanding fees become immediately payable
  • We will return your records and documents
  • Confidentiality obligations continue
  • We may retain copies for regulatory compliance

10. Professional Regulations

We are regulated by relevant professional bodies including:

  • Institute of Chartered Accountants in England and Wales (ICAEW)
  • HM Revenue & Customs (HMRC)
  • Association of Chartered Certified Accountants (ACCA)
  • Financial Conduct Authority (FCA) where applicable

11. Complaints Procedure

11.1 Internal Complaints

If you have a complaint:

  • Contact us immediately in writing
  • We will acknowledge within 5 working days
  • Investigation will be completed within 28 days
  • Written response will be provided

11.2 External Complaints

If unsatisfied with our response, you may complain to:

  • Our professional regulatory body
  • The Legal Ombudsman (for certain services)
  • The Financial Ombudsman Service (for regulated activities)

12. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:

  • Acts of God, natural disasters
  • Government actions or regulations
  • Industrial disputes
  • Technology failures

13. Intellectual Property

All intellectual property in our advice, reports, and methodologies remains our property. You may use our work product for your business purposes but may not reproduce or distribute it without consent.

14. Anti-Money Laundering

We are required to comply with anti-money laundering regulations and may:

  • Request identity verification documents
  • Conduct ongoing monitoring
  • Report suspicious activities
  • Refuse to act in certain circumstances

15. Third Party Rights

These Terms are between you and us only. No third party has any right to enforce any term of this agreement unless expressly stated.

16. Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts.

17. Variation

We may update these Terms from time to time. Changes will be notified in writing and will take effect 30 days after notification unless you object in writing.

18. Entire Agreement

These Terms, together with our engagement letter and Privacy Policy, constitute the entire agreement between us and supersede all prior agreements and understandings.

19. Contact Information

For questions about these Terms, please contact us:

Glitter Mount Accounting Services
42 Victoria Street
London SW1H 0TL
United Kingdom

Phone: +44 20 7006 0927
Email: [email protected]